CUSTOMER SERVICE / BEDFORDSHIRE / HYBRID / £11 PER HOUR WITH OTHER BENEFITS

Are you an experienced Customer Service with excellent attention to detail? If you are, we have an amazing opportunity for you to join our dynamic team as a Customer Service Provider.

Our teamwork makes all the difference in our success, currently TISID GLOBAL as a vacant position of a Customer Service Provider to join a rapidly expanding team and to support our customers database.

As part of the Customer Service team, you will be supporting a wide range of operations in the organisation, undertaking a wide variety of tasks that are required to maintain the database of the business.

Our Offer

• Competitive salary of £11 per hour
• Annual performance bonus
• Monday to Friday – 8.00 am – 5 pm
• Hybrid working with a minimum of 4 days per week in the office
• Company Pension & Life assurance scheme.
• 25 days holidays plus bank holidays
• Holiday purchase scheme, ability to purchase an additional 5 days holiday per year.
• Discount platform.
• Career progression opportunities.

Key Responsibilities of the Customer Service Provider:

• Providing accurate logging onto multiple databases on every customer query
• Dealing with inbound calls – with a wide range of queries.
• Data entry tasks for customers and Clients
• Investigations and dealing with large numbers of email enquires over a range of platforms.
• Resolving and identifying issues across multiple channels.
• Liaising with various departments to ensure that all customers receive the best possible service and in a timely manner.
• Production of customer record and files.

Knowledge & Skills required

• Previous experience of working across a range of systems (email, databases, MS Office and Excel)
• High attention to detail.
• Ability to multitask.
• Excellent communication skills :– written and verbal.
• Ability to work off own initiative
• Ability to solve problems
• Ideally experience of working in a ‘Customer Service’ position previously but not necessarily
• Flexibility to provide cover assistance to other positions within the team.

What’s next

If you believe you have the necessary skills and passion to be a Customer Service then APPLY TODAY, as we would love to hear from you and get feedback from us!